Measuring and setting targets: a help or a hindrance of progress?

Measuring and setting targets: a help or a hindrance of progress?

“We are not measured by rotations of the flywheel but the progress of forward motion.”

Being busy either on social media or those activities that are considered to be part of our everyday job, but not achieving results, I would consider an inefficiency.

But how do we measure this?

From my days the manufacturing industry, the targets were there to drive efficiency, creative thought and look at how to do things better. To measure is to improve. However, this has to be done in an environment that facilitates progress and recognises that it’s ok to make mistakes, learn from it and do things better next time.

It’s about getting the balance.

I recall having my head of production staff measure Work In Progress (WIP) and report every 2 hours, on our control room boards. Mapping the flow of WIP allowed the deployment of addition (flexible) resource it gave a status on condition. It was inherently inaccurate, (out of date as soon as you took it) but it was indicative of the change of condition. 

Fast forward some 15+ years, I see again the value again of comprehending the status of a process or organisation. But, this time not as an out of date number (process supervisor collected) but an automated (live platform reading), a “Now” figure.

We have just had a team meeting to discuss the next extension of our platform to apply the “Sequence” aspect of measuring time, location and assets. If we are able to measure the event of a flagged event, let’s say a broken medical asset. In an efficient and automated way, we can measure the rigid steps required to replace or repair the asset. Let’s say we measure the process of repair as if it were a manufacturing set of stages. 

Being focused on the time take to replace the medical device actions will follow

  • Alert via app “repair and replace” :- T0
  • Alert to collect via the mobile app of user. :- T1
  • Receipt of the device in the maintenance department:- T2
  • Asset available for redeploy :- T3
  • Asset back on ward :- T4

Today, the Floki team have scoped the next evolution of our platform – by automating the alerts and location category as much as is beneficial for clinicians, we are able to enable them to have the power to influence the replacement of the broken asset.

Being able to measure the location and delays at each of the stages will allow insight into how we can help to improve the cycle of replacement and thus the available equipment uptime that provides ultimately better patient care.

The cycle is started simply by staff scanning the barcode on an asset and reporting it. 3 clicks on an app. Then the stopwatch begins…… the application of this facility is extensive. Our facilitation of this is enabling the tech to work for the staff, not vice versa. 

The development of the platform is the “spinning of the flywheel|”, the forward motion is the impact on patient care. We’re looking forward to working with progressive Trusts to work on their use cases.